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CONFERENCEROOM SUPPORT

Training

Webmaster is committed to providing training - in English, French and Spanish, free of charge to our customers as a way of enabling them to gain the maximum use of our products. If a customer, new or existing, can prove that they have completed all the recommended training within 90 days of purchasing their license Webmaster will give a 25% credit against the cost of their support contract.

The free training sessions are limited in availability and size and are outlined below. Customers who purchase the Professional edition will need to take first three modules of training and Customer who purchase The Enterprise edition all four modules.

Customers who require or request training outside the published schedule will be charged as will customers who receive dedicated training in other languages

Our general trainings are held every Tuesday at 10:00AM EST and Thursday's at 3:00PM EST The general training sessions cover everything from channel management, services primer, embedded applet configurations etc. Owing to size limitations these sessions are offered on a first come first served basis you need to confirm 24hours in advance that you will be attending a general training or your place may be reallocated.


When booking or confirming a training course you need to provide the following:

  • Your ConferenceRoom support reference key
  • Which Edition you are using
  • The operating system, if using a Unix system we may need to know which kernel is being used.
  • The amount of RAM on your system
  • If you have a knowledge of basic IRC commands let us know as well.

Private trainings are held on a per need basis
Training defined as chargeable will be billed at the rate of $100 per hour subject to a minimum charge of $300.

WEEK 1

All times are in Eastern Time (New York Time)

time/day

Monday

Tuesday

Wednesday

Thursday

Friday

9:00

9:30

10:00

Open Training

Open training

10:30

English

CR Installation

Spanish

11:00

Beginners

CR Installation

Beginners

French

Open training

11:30

In Spanish

Spanish

In French

French

12:00

Class runs 90

CR Installation

Class Runs 90

12:30

to 120 minutes

English

to 120 minutes

13:00

13:30

14:00

Beginners

14:30

In English

Chat Now

15:00

Class runs 90

French

Open Training

15:30

to 120 minutes

English

16:00

16:30

17:00

Backpack

Backpack

BackPack

17:30

Spanish

French

English

18:00

WEEK 2

time/day

Monday

Tuesday

Wednesday

Thursday

Friday

9:00

9:30

10:00

Intermediate 1

Open Training

Enterprise A

Enterprise B

Open training

10:30

Spanish class

English

Spanish

English

Spanish

11:00

runs 45 min.

Enterprise B

Open training

11:30

15 min.break

Enterprise A

English

French

12:00

90 min. to 120

Intermediate 1

French

Enterprise A

12:30

English class

English

13:00

runs 45 min.

Enterprise B

13:30

15 min. break

French

14:00

Intermediate 1

90 to 120 min.

14:30

French Class

15:00

runs 45 min.

Open Training

15:30

15 min.break

English

16:00

90 min. to 120

16:30

17:00

17:30

18:00

WEEK3

time/day

Monday

Tuesday

Wednesday

Thursday

Friday

9:00

9:30

10:00

Intermediate 2

Open Training

Intermediate 2

Open Training

10:30

Spanish

English

French

Chat Now

Spanish

11:00

runs around

runs around

English

Open Training

11:30

150 min. +

Enterprise C

150 min. +

French

12:00

English

12:30

13:00

13:30

14:00

Intermediate 2

Chat Now

Enterprise D

14:30

English

Spanish

English

15:00

runs around

Open Training

15:30

150 min. +

English

16:00

16:30

17:00

17:30

18:00

WEEK 4

time/day

Monday

Tuesday

Wednesday

Thursday

Friday

9:00

9:30

10:00

Advanced 1

Open Training

Advanced 1

Open Training

10:30

class runs 90

English

class runs 90

Spanish

11:00

min. +

min.+

Advanced 2

Open Training

11:30

Spanish

English

Spanish

French

12:00

60 minutes +

12:30

Advanced 2

Advanced 2

13:00

Advanced 1

English

French

13:30

class runs 90

60 minutes +

60 minutes +

14:00

min. +

14:30

French

15:00

Open Training

15:30

English

16:00

16:30

17:00

Developer chat

17:30

English

18:00

Beginners 1

IRC client compatibility, sounds, nickname registration, channel registration

private channels, private messaging, channel operators "channel management"

keyed rooms, room limits, ignore and silence features, kick and ban room controls

additionally: channel and user modes, hostmasks, how to use help features

Class length: 90 minutes to 120 minutes

Intermediate 1

HTML client. WAP client, Community Client, Lite chat client, chat themes, avatars

emoticons, images

length 45-60 minutes

15 minutes break

SSL, LDAP, SNMP, Advanced Java client, java skins, entrance alert, global user notices

web tours, moderated rooms, event modes, overflow rooms

Length 90-120 minutes

Total class length 135-190 minutes

Intermediate 2

chat and web access logs, html chat logs, xml scribe logs & statistics, web admin

plus: additions of operators and server management using ban methods, clone

management and attacks, security settings via web admin, command access level etc.

Class length: 150 minutes +

Advanced 1

Customizable server messages, prohibited nicknames, prohibited channels,

http tunnelling, online administration, windows control panel, language filtering

double byte channel text, news delivery system, set/get information system

plus staff management

Class length: 90 minutes +

Advanced 2

Timed scripts, scripting, scribe settings

Class length: 60 minutes

Enterprise Specific Classes

A:

Moderated Event Management, Auditorium Rows

Length: 90 minutes +

B:

Memo System, Buddy List

Length: 45-60 minutes

C:

Encrypted Chat, External Connectors, Encrypted Cluster

Class length TBA approx. 90 min +

D:

Java souce Code

Class length TBA approx 45 min. +

For additional information or specially customized class please contact

training@webmaster.com

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