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Support
There are three levels
of support that will meet your specific needs. The Basic plan which
focuses on customer education; Standard which provides customers
with specific answers to support questions during business hours
and; Priority which provides for 24/7 support coverage. Please see
our Support Plans page for more information.
Support Hours
We have changed our support
hours to accommodate the needs of our customers. Our official support
hours are:
Monday 10:00 AM
- 6:00 PM US Eastern Time (GMT-05)
Tuesday 10:00 AM - 6:00 PM US Eastern Time (GMT-05)
Wednesday 10:00 AM - 6:00 PM US Eastern Time (GMT-05)
Thursday 10:00 AM - 6:00 PM US Eastern Time (GMT-05)
Friday Closed
Please Note
When communicating to one of our support staff, please have the
following items ready:
- Version - Trial, Business, Professional or
Enterprise Edition and License (if available).
- A description of the problem you are having.
- If the server is running, the IP address where
the server can be reached.
- Your customer support number
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On-line Discussion
You can connect to on-going discussions with regard
to ConferenceRoom by clicking on the link provided below.
If you do not see a text input window between the lines, then your browser
is not capable of supporting Java.
Click Here to connect to ConferenceRoom
Support
If
your browser doesn't support java then you can try the HTML interface
by clicking here
Email Support
If you encounter problems with the installation
or operation of ConferenceRoom and our online support is closed please
send email to support@webmaster.com
and we will answer your question as soon as possible.
Phone Support
If you have a Priority Support contract then telephone support is available
by calling +1 (408) 367-2200 and asking for the ConferenceRoom
support department. Please have your support key and serial number available
along with a detailed description of your problem.
Trial Users
We want your experience with ConferenceRoom to be very successful and
will do all in our power to assist you in setting up your server. Please
feel free to join the chat room and ask for assistance.
Forum Support
Go to http://forums.webchat.org/support.php
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