There are two levels of support that will meet your specific needs. The Basic Plan which focuses on customer education and Premium Support which provides customers with specific answers to support questions during business hours.

The Basic Support plan is included with every product at no charge.

Premium Support is available for $150.00 per product, or you can buy a multiple product Premium Support plan for $300.00 (covers all WebMaster Incorporated products)

Support Hours

We have changed our support hours to accommodate the needs of our customers. Our official support hours are:

Monday 10:00 AM - 6:00 PM US Eastern Time (GMT-05)
Tuesday 10:00 AM - 6:00 PM US Eastern Time (GMT-05)
Wednesday 10:00 AM - 6:00 PM US Eastern Time (GMT-05)
Thursday 10:00 AM - 6:00 PM US Eastern Time (GMT-05)
Friday Closed

Please Note

When communicating to one of our support staff, please have the following items ready:

• Version - (ie Trial, Personal, Professional, Corporate, ISP or Enterprise Edition)
• License (if available).
• A description of the problem you are having.
• If the server is running, the IP address where the server can be reached.
• Your customer support number

On-line Discussion

You can connect to on-going discussions with regard to WebMaster Products by clicking on the link provided below.

Click Here to connect to WebMaster Support »

Email Support

If you encounter problems with the installation or operation of a WebMaster Product and our online support is closed please send email to support@webmaster.com and we will answer your question as soon as possible.

Phone Support

If you have a Product Support contract then telephone support is available by calling

+1 (408) 243-5000 and asking for the support department.

Trial Users

We want your experience with WebMaster Products to be very successful and will do all in our power to assist you in setting up your server. Please feel free to join the chat room and ask for assistance.

Forum Support

Forums are a great way to get the latest information and to get support by the product community at large.
Go to http://forums.webmaster.com/support.php