There are two levels of support that will meet your specific needs. The Basic Plan which focuses on customer education and Premium Support which provides customers with specific answers to support questions during business hours.
The Basic Support plan is included with every product at no charge.
Premium Support is available for $150.00 per product, or you can buy a multiple product Premium Support plan for $300.00 (covers all WebMaster Incorporated products)
When communicating to one of our support staff, please have the following items ready:
- Version - (ie Trial, Personal, Professional, Corporate, ISP or Enterprise Edition)
- License (if available).
- A description of the problem you are having.
- If the server is running, the IP address where the server can be reached.
- Your customer support number
If you encounter problems with the installation or operation of a WebMaster Product and our online support is closed please send email to and we will answer your question as soon as possible.
If you have a Product Support contract then telephone support is available by calling
+1 (408) 345-1800 and asking for the support department.
We want your experience with WebMaster Products to be very successful and will do all in our power to assist you in setting up your server. Please feel free to join the chat room and ask for assistance.
Forums are a great way to get the latest information and to get support by the product community at large.